FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

We offer free standard shipping on all orders within the U.S. Delivery typically takes 5–8 business days from the date of shipment.

2. Do you ship internationally?

Currently, we only ship within the United States. We hope to expand internationally in the future.

3. How can I track my order?

To track your order, simply email us at lowwavesh@gmail.com with your order number and the email address used at checkout. We’ll reply with your tracking details within 24–48 business hours.

4. What is your return policy?

We accept returns within 30 days of delivery. All returns are free with no restocking fees. Items must be unused and in original packaging. Learn more in our Return and Refund Policy.

5. How do I start a return?

Email us at lowwavesh@gmail.com with your order number and the reason for the return. We'll provide a prepaid return label and instructions.

6. Are there any final sale items?

No. We do not sell any items as final sale. Everything in our store is eligible for return within the 30-day window.

7. Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible at lowwavesh@gmail.com.

8. What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

9. How do I contact customer service?

You can reach us anytime at:

We aim to respond to all inquiries within 24–48 business hours.